Shipping Policy

At Woven Wall Hanging Decoration, we aim to make every order experience simple and reliable. This Shipping Policy explains how we process and deliver your purchases.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take longer. We appreciate your patience.

2. Shipping Time

After your order has been processed, delivery times may vary depending on your destination and shipping method.

Estimated delivery times are provided during the checkout process where available. Please note that delivery estimates are not guaranteed and may be affected by customs, weather, carrier delays, or other circumstances beyond our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

4. Tracking Information

When tracking information is available, we may send it to the email address provided with your order.

Please allow some time for tracking information to become active after the carrier receives the package.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control.

If your package appears to be significantly delayed or lost, please contact us at desktop@brightcharm.cc. We will work with the relevant shipping provider to help investigate the issue.