Refund and Returns Policy

At Woven Wall Hanging Decoration, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help resolve the issue.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally:

Be unused and in its original condition
Be free from damage, stains, odors, or signs of use
Include its original packaging where reasonably possible
Be accompanied by proof of purchase or order information

Items that do not meet these conditions may not be eligible for a return.

2. Damaged or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at desktop@brightcharm.cc.

To help us resolve the issue quickly, please provide:

Your order number
A description of the problem
Clear photos of the item and packaging
Any other relevant information

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the applicable 30-day return period, provided the item meets our return conditions.

Unless the item is defective, damaged, or incorrect, return shipping costs may be the customer’s responsibility.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used or damaged after delivery
Items that have been altered or modified
Items without sufficient proof of purchase
Items returned outside the applicable return period

If an item is marked as non-returnable on its product page, that restriction will also apply.

5. How to Request a Return

Before sending anything back, please contact us at:

Email: desktop@brightcharm.cc

Please include your order number and the reason for your return. We will provide return instructions if your request is approved.

Please do not send items back to an address without first contacting us, as an unauthorized return may not be processed correctly.

6. Return Shipping

If the return is due to our error, such as receiving a damaged, defective, or incorrect item, we may cover reasonable return shipping costs or provide an appropriate solution.

For returns due to personal preference or change of mind, the customer may be responsible for return shipping costs.

7. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided, such as when an item is returned with signs of use, damage, missing components, or packaging that materially affects the condition of the product.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please:

Check your original payment account.
Contact your payment provider or bank.
Allow additional processing time if required.

If you still cannot locate your refund, please contact us at desktop@brightcharm.cc.

10. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us first. Depending on the circumstances and product availability, we may arrange a replacement or another suitable resolution.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at desktop@brightcharm.cc.

We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the return process may apply.